Contact support

Open «Поддержка» in the application and create a new request.

What to include

1. Summarize the problem in the request title.
2. Describe what you wanted to do.
3. List the actions you took before the error.
4. State the actual result and expected behavior.
5. For a product problem, add the product name and variant SKU.

Do not send passwords, session data, API keys, or complete private webhook URLs. They are not needed for diagnosis.

A good example

I could not record an inbound movement for SKU BRACELET-WAVE-SILVER. After I selected «Записать движение», the stock stayed at 2 instead of increasing to 5. No new entry appeared in the history.

This description helps support check the correct flow without additional questions.