Common problems

I cannot create a product

You can create a draft even when optional fields are empty. If you selected a brand, make sure that it is active and available in the list. After selecting the action, wait for the product page to open and do not submit the form repeatedly.

I cannot add a variant

Check the SKU:

• it is not empty;
• it uses Latin letters, digits, and allowed separators;
• no other variant in your workspace uses it.

See SKU rules for details.

I cannot change stock

Inventory operations are unavailable for an archived product or variant. The form may also be temporarily unavailable when Sklads cannot load the current stock or movement history.

Do not submit the form repeatedly. Refresh the page first and check whether a new entry appeared in «История движений».

A restored product is not active

Restoring an archived product returns it to draft status. This is intentional: Sklads must not automatically return an accidentally restored item to sales, advertising channels, or automated exports.

Check the product card, stock, and publication data first. When everything is ready, activate the product manually.

The stock value is incorrect

Do not remove an old history entry. Record a new adjustment whose value brings the stock to the actual quantity.

The problem remains

Record the product name, variant SKU, expected result, and actual behavior. Then create a support request.